Privacy Policy –
Lumi & Co
Last Updated: 14 June 2026
At Lumi & Co, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, or contact us.
1. Who We Are
Lumi & Co is a handmade pet accessories business specialising in custom-made products for pets.
If you have any questions about this Privacy Policy or how we handle your data, please contact us via the contact details provided on our website.
2. Information We Collect
We may collect the following information when you use our website:
Personal Information
Name
Email address
Billing address
Shipping address
Telephone number (if provided)
Payment information (processed securely by our payment providers)
Order Information
Details of products purchased
Customisation requests
Order history
Technical Information
IP address
Browser type
Device information
Website usage data collected through cookies and analytics tools
3. How We Use Your Information
We use your information to:
Process and fulfil your orders
Create customised products requested by you
Communicate regarding your order
Respond to enquiries and customer service requests
Improve our website and services
Prevent fraud and maintain website security
Comply with legal obligations
We will only use your personal information where we have a lawful basis to do so.
4. Payment Processing
Payments are processed through secure third-party payment providers. We do not store or have access to your full payment card details.
Please refer to the relevant payment provider's privacy policy for information on how they process your data.
5. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third parties where necessary, including:
Payment processors
Shipping and delivery providers
Website hosting providers
Professional advisers where required
Legal authorities where required by law
These third parties are only provided with the information necessary to perform their services.
6. Cookies
Our website may use cookies and similar technologies to:
Ensure the website functions correctly
Remember your preferences
Analyse website traffic and performance
Improve your browsing experience
You can manage or disable cookies through your browser settings.
7. Data Retention
We retain personal information only for as long as necessary to:
Fulfil orders
Provide customer support
Meet legal, tax, and accounting requirements
Resolve disputes and enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
8. Your Rights
Under UK data protection laws, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict or object to certain processing
Request transfer of your data
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us.
9. Data Security
We take reasonable measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet can be guaranteed to be completely secure.
10. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Lumi & Co
Email: [Insert Business Email Address]
Website: [Insert Website Address]
By using our website, you agree to the terms of this Privacy Policy.